I thought I had seen it all with chain restaurants
Establishment: Red Lobster
Location: Surprise Az
Having worked in the restaurant business for upwards of 25 years I thought I had seen everything a large restaurant chain has pulled on its unit staff members. But alas I am still stunned when I see another act of petty abuse to its employees previously unseen. Red Lobster has sunk to an all time low in the treatment of their employees and not surprisingly gets away with it. I usually can tollerate about three years working in a large chain restaurant before I suffocate in the corprate bullshit but it only took me 19 months with Dardens shinning jewell Red Lobster. Never have I seen stupidity on a scale like this in restaurant managers.Take for instance, writing up a TRAINING server for making a mistake when entering an order into their P.O.S system. Isnt it a given that mistakes will be made while training ? Isnt that what the server who is training the new employee is there for ? To guide and correct the new server when they make a mistake? Shouldnt the trainer recieve the reprimend ? You cant tell me that when those corporate pin heads sit down to figure out cost that server errors arent rolled into the menu prices just like toilet paper and light bulbs ? A blatent attempt to shove off bad management by LOWEST level managers onto the staff members. If they were watching what went out the back door in the cooks back packs or learned how to manage their food inventory they wouldnt have make scape goats out of the hard working wait staff who are just out there trying to make a living and put food on table at home. I worked with two such petty incompitants at Red lobster in Surprise az. Choping of heads to save their own.This is only one example of talent as LOWEST level managers, theres much much more to come, and it gets more unbelievable. Its sad and tragic to see a big company turn a blind eye to what goes on in their restaurants but you just have to keep a scence of homor about it when you are on the recieving end.
Just because they are a manager doesn’t mean that they know what they are doing either.
Banquet Manager