Poster's Story

Title:   Deluxe accomodations
Name Of Establishment:   B.R. Guest
Location:   Las Vegas
Story:   Today, B.R. Guest has opened their 2nd restaurant in Las Vegas.
Dos Caminos Las Vegas has officially opened their door's in the
new Palazzo tower of the Venetian. But from what I am told,
the opening team from their NYC corporate office has been living
at the "DELUXE" Super 8 motel "The World's Largest Super 8" for
the last month and a half. Meanwhile, their owner, Steve
Hanson is living the good life in a suite at the Palazzo tower.
One wonders why anyone is still working for B.R. Guest.....
Response
Story:   1. Why on earth would you expect anyone to care about this? 2.
As it is that Steve is opening a restaurant in Las Vegas and not
treating his staff to a week long vacation, I believe those
accommodations are more than adequate. 3. Having worked for the
company, the issue is really not stuff like this. I traveled to
various cities and never once had a gripe about the
accommodations I was provided with. The issue with working for
BRGuest is the insane amount of hours it takes to work for the
company, and the equally insane amount of paper work it requires
it's managers to complete and keep track of. 4. The biggest
critique of BRGuest while I was working for it, was it was simply
too impersonal. Based on the amount sales, turn-over and general
sales focus of the company, it's was virtually impossible to make
the FOH staff feel like they were truly valued. 5. That being
said, when someone was hired by the company, what they were
getting into was made abundantly clear to them. The people who
seemed to have the biggest gripes about working for BRGuest were
people who generally thought the company was kidding when it said
they would be expected to show up on time, know there menu items,
signature cocktails, the culture and the lingo of the company,
and all in all, take their job seriously. 6. I've read allot of
posts on this site about BRGuest and other restaurant groups in
the city, or which, about 80% are garbage, the other twenty
percent seem to be about a specific person who works for the
company. Keep in a mind one person is not the entire company,
there are as many crappy managers as there are servers, it's the
nature of this and any other business. You either need to figure
out a way to live with it or leave the restaurant your at. There
are thousands of other ones hiring in the city everyday. 7. If
your skill set, precludes you from doing this (if for instance
you can't tell the difference from a Pinot Noir and a Pinot
Grigio, something I found to be shockingly common when I
interviewed people), then learn to type, become a temp, do
something else. If you are not willing to invest in learning, and
think your just there to take orders, then seriously, get out of
the business, it doesn't matter where you work, you'll get your
feelings hurt every time. 8. One last thing, and it's a bit of a
paradox to me, that the bar is set so high in the restaurant
industry. I hear people complain all the time about productions
and projects they are working on and the "lunatic director" the
"difficult writer" "the a**hole production designer", how they
were kept at practice for ten hours being betrayed, how they got
kicked out or edited out of production with out notice, with out
warning. I don't hear same indignation, the same outrage.
Usually all I hear in response to these sort of stories, is a
greater sense of determination to persevere, I hear about
character building, about catharsis. It would wonderful if we
could all employ that thinking in all areas, with equal
measure.