Poster's Story

Title:   BLT STEAK
Name Of Establishment:   BLT
Location:   106 EAST 57 ST
Story:   I have worked at many restaurants where you are required to
tip out management/host staff but none quite like BLT Steak.
It seems impossible (but it's true) that all servers are
making close to $800-$1000 a night, yet only walking with $250
after the tipout (this is before the taxes and they put it on a
paycheck). You tip out around $800 a shift to the management
team. It is 6 points for captains, 4 points for managers and
back waiters - 5 points for runners and the coffee guy is making
about $180 a shift. You're also tipping out a "polisher" who
does nothing but polish glasses all night. But, essentially, 1
waiter's station (all tips) are entirely dedicated to tipping
out the managers. Also, be forwarned that this place is
obsessed with the VIP factor - they sit down at the shift
meeting and tell you who all the VIP's are that evening and
there are at least 30. Most are friends of the owner or chef,
but the managers freak out when any of them are sat - and we're
not talking about celebrities, we're talking dermatologists
who've been to the restaurant twice. Also, no overtime
whatsoever - you're belittled for even asking about the 5 or so
extra hours you worked because "it's only a few bucks". Busy
restaurant, great food - but complain and you're told to "stop
acting like a girl".
Response
Story:   Servers need to be aware that team members need to be compensated
for their support, including polishers who shine stemware and
silverware. UNDER NO CIRCUMSTANCE SHOULD A MANAGER BE PART OF
YOUR POOL. REPORT THIS TO THE DEPARTMENT OF LABOR - DIVISION OF
LABOR STANDERDS AND MENTION THE LACK OF OVERTIME PAY.